Skip to main content

Mutual Respect is a Growth Industry

"You have to earn respect" - is one of those sayings that gets trotted out regularly, but like smiling, respect is bi-directional.

So do I believe you have to earn respect?  Well, I think we should treat everybody we come into contact with respectfully, as people who get treated with respect, respond in a like manner, most of the time.  

There are a number of people who believe that by being demanding, overbearing and generally unpleasant, they will get better service.   The truth is that they do get served more quickly, and possibly with more deference, than polite, respectful people, but are they really getting better service, or is it just faster?   And where is the fun and the joy of a spontaneous smile from the cashier, the "have a nice day" said with sincerity, and, in restaurants, the confidence that nobody spat in your food?

In the workplace, managers expect to be treated respectfully, because of their position.   Yet, employer / employee relationships have changed significantly over the past twenty or thirty years.  Where a manager would (and could) shout at a subordinate in full view of the entire staff, today the subordinate will launch a grievance if reprimanded publicly.   (Interestingly, loud public disapproval is very acceptable in politics and many boardrooms, so it appears the higher you rise, the more you have to accept the very behaviour that more junior positions no longer will.)

Negative behaviour breeds more negativity, so even if you don't feel a natural respect for everybody in your environment, including your line manager, if you treat them with respect, that will encourage them to see you in a different light.

There are also cultural issues around behaving with respect that might not be understood, and it makes sense to open up conversations around how different cultures deal with situations.  It can save a lot of frustration.

Respect is one of those wonderful human behaviours which gives more than it takes, so the more you offer people respect, the more respect you get in return.   And that's why I call it a growth industry....

Popular posts from this blog

It's Not My Job

It’s Not My Job
Assuming that there are reasons for saying this: 1.It’s not your job and is totally is outside of your skill set 2.It’s not in your KPIs and you don’t want to do it 3.You believe you are being exploited and want to draw a line as to what you will and won’t do. Outside your skill set This is reasonable and there could be many scenarios where this is appropriate
·Where there is a safety or special licence requirement to do the job eg driving a forklift truck
·Where there is a formal qualification like giving legal advice
·Where additional qualifications are required as in a medical doctor without surgical qualifications or experience


Not in my KPIs This response could be perceived as a lot more negative, not to mention career limiting. If there is a good reason why you can’t step outside your pure job description, share that immediately.  ·“I would love to be able to help, however, I need to complete this project by 5 pm today and I am out of the office all day tomorrow at our larg…

It's Not Your Fault, But..

It’s Not Your Fault, But…
Its’s not mine, either. When something goes wrong, whether at work or home, most people immediately start casting around for somebody to blame. Over the weekend, I was reading and drinking a cup of coffee which was perched on the arm of the couch.  I do this daily, and have never spilled it.   My daughter came into the room, I put my reader down next to me and we started chatting.  A little later, I picked the reader up, turned to my coffee, and knocked it over.  Something in my expression caused her to ask whether it was her fault.  Of course, it wasn’t, but a mean, small part of me was thinking, well, no, but if you hadn’t come in the room…  And she was kind enough to help me clear it up!
If that lamp post wasn’t there If that faster person wasn’t in the race If the traffic light hadn’t turned red at just that moment If we hadn’t hired Joe, I would have got the promotion If, if, if….. We are very quick to accept the “if” when it is about us, and much slower to do so…

Why Employees Stay

Are your employees staying because of their managers? Popular thought indicates that people leave because of their managers, so is the opposite also true?
Added to that is the view that it is always the good people who leave.
Fortunately, that is not a view, not a fact!
Great people stay. The challenge is to understand both why people stay and why they leave.
As in sales, management ask sales people to find out why they lost a deal. It is even more important to find out why a deal was won.
At Accsys, we realised years ago that we were finding out what individual’s issues were after they had resigned and moved on mentally. We designed a system that allows us to understand our employees’ expectations on a regular basis, not just at increase time, as well as share our expectations with them.
Nothing works all the time, but it has given us much more insight and created a positive manager/employee relationship model.
So why do people stay? Today, many of us have good social media presences and…