Teryl @ Work

The short answer is yes! As a software vendor, we regularly get told the following: My staff don't have time to come on training We will come on training once it is all working We have worked on other similar packages, we will teach ourselves The person leaving will teach the new user While most software companies limit services to formally trained operators, this rule can cause serious relationship challenges with clients. The reality is that staff who don't have time to come on training spend a lot of time learning on the job, over the phone on lengthy calls to service centres and don't learn many of the shortcuts and tips that enable them to use the product more effectively. While many vendors spend large sums on developing manuals, whether soft or hard copy, we have found that a lot of people prefer to simply phone the supplier. Delaying training until everything is working also can slow down the roll out of the product, as well as add risk to both s...