Teryl @ Work

Writing business correspondence is an art.  And we are starting to forget how to do it effectively.  I hear a lot of conversations about the end of eMail, the end of print etc.   I have to believe that in the next ten years (or even less) we are going to undergo a sea change in how we communicate, both personally and in business. But we are not there yet, and until then, we have to consider the implications of how we put together business correspondence. Is it OK to start an eMail to a client "Hi Sue"?   Well, if you know her well, and she is informal in her manner, it might be, but it might not be for the next person you write to, and it is my view that it makes sense to keep that little bit of formality in the Dear Sue, so that you don't slip up with a more formal customer. Some simple ideas about writing good eMails: Use a Subject line, always, and try and create consistent ones for context Building issue: Tile cracked in Reception Building issue: John ...