Teryl @ Work : Is sick leave a target at your company?

Teryl @ Work : Is sick leave a target at your company?: Managers joke about sick leave being a target, and it is not for most of us, but people who think sick leave is an annual entitlement are a ...

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Feeding the Right Wolf

Feeding the Right Wolf This Cherokee story resonated with me (see below). Like many business people, I get caught up in managing details, instead of focusing on strategy and growth. Measuring myself against the Good Wolf concept has become a way of thinking for me. Feeding the good wolf - focusing on the right stuff! In a previous article on this topic, I commented that the message is simple, the wolf you feed is the one that grows. The good wolf attributes in a business are where we ideally should spend our time, that good old 80 – 20 rule focusing on our engaged employees, improving client experience and quality of product, to name a few. Creating a Good Wolf Environment While we have many different tools – appraisals, customer and employee surveys – to try and understand the temperature and levels of entropy in our businesses – the truth is that it is really difficult to explain to people that they are not seen as feeding the good wo...

It's all about the service... Gaining & Retaining Clients

Retaining and gaining customers has become increasingly challenging. As customers we have abundant choice and it is so easy to comparative shop. We talk about great service We talk about the extra mile We talk about the attitude We talk about customer perception We talk about customer expectation We talk about meeting customer needs We talk about the tangible vs intangible We talk about the client experience So what makes a customer feel that they have received outstanding service? What makes it a soft skill, rather than a science, is that we are all so different and people in services and sales need to read each situation and act accordingly. In a restaurant, if my chair is constantly bumped by the waitrons going past, no matter how great the food, my perception is negative. My family don’t even notice the bumps.. A few years ago, I was lucky enough to visit Greece and Turkey. In Istanbul, we were wandering around one of the many fan...

Teryl @ Work

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