Skip to main content

Problem solving - it takes a village

Back in the day when I was a Systems Analyst, I was sent on an Advanced Programming course.   We learnt how to follow a business problem from start to finish using logic and flow charting.   It is amazing how often I use this method to understand problems, sometimes just in my head, sometimes on paper.   I also learnt that if I shared the problem with a few people, and brainstormed, the answers came even more quickly.

About a month ago, I noticed that our lounge couches and chairs were all pushed up against the coffee table.   I thought that our domestic helper had been cleaning the carpets and forgotten to move them back, and so I moved them back into place.   Over the next few weeks this kept happening, but as we are not often in the house at the same time, I would just replace them and forget about it.   Finally, I had a chance to ask her, and she told me that she thought I was doing it in the evenings.   I questioned my family, but it remained a mystery.   We have a rule in the house (seldom obeyed) - no dogs in the lounge.   But our ridgeback puppy loves the sun, sneaks in, and is apparently rolling against the furniture in her search for a good spot!  The question you might ask is whether we have found a solution, and, yes, we can close the doors, but she somehow manages to get in at least once a day.    Mag locks and a biometric reader coming to our house soon!

As is often the case, it took us all in the room at the same time to find the answer, and yet we often hold meetings to solve problems missing key people.   The moment we pull in all the stakeholders, solutions present themselves much more quickly.  
Developing project plans follows a similar path, often not all of the users and project team are part of the decision making process, and yet they are responsible for a successful roll out.   Input from senior execs and the sales team at the pre purchase stage might indicate a requirement for Analytics and Business Intelligence.  However the users and implementers of a new solution are just looking to get the whole thing up and running as quickly as possible, with minimum fuss, and the sheer volume of the operational requirements can put the more strategic requirements behind implementing the new solution on the back burner.

Working with others to develop strategy and analyse problems sometimes seems slower, but you can't play squash without a wall to bounce the balls off.   While experience and knowledge might deliver a good project plan, you won't get the same buy in, nor committed understanding, as when the rest of the team is part of the process.  Most people enjoy implementing ideas that they have participated in developing, rather than being told what to do.

And that's the basis of the most successful projects, enthusiastic participation.

So whether its a project, a problem or a mystery, remember solving it takes a village, all the relevant people around the camp fire, discussing the days events, and planning the next one's.


Accsys Home Page






Comments

Popular posts from this blog

It's all about the service... Gaining & Retaining Clients

Retaining and gaining customers has become increasingly challenging.  As customers we have abundant choice and it is so easy to comparative shop. We talk about great service We talk about the extra mile We talk about the attitude We talk about customer perception We talk about customer expectation We talk about meeting customer needs We talk about the tangible vs intangible We talk about the client experience So what makes a customer feel that they have received outstanding service?   What makes it a soft skill, rather than a science, is that we are all so different and people in services and sales need to read each situation and act accordingly. In a restaurant, if my chair is constantly bumped by the waitrons going past, no matter how great the food, my perception is negative.  My family don’t even notice the bumps.. A few years ago, I was lucky enough to visit Greece and Turkey. In Istanbul, we were wandering around one of the many fan...

When did having it all become doing it all?

Or being all things to all people… Ruth Bader Ginsburg , U.S. Supreme Court Justice: “You can’t have it all at once. Over my lifespan, I think I have had it all. But in different periods of time, things were rough.” As a mother, a wife and a business woman, I have thought a great deal about this.    My article about #OutsideWork generated some personal mail that asked me, inter alia: “How?” “What do I need to do to satisfy everybody that needs my full attention when I am with them?”  My children, my boss, my partner – they all need me to be the best that I can be, and I am barely keeping my head above water.” “I don’t want to be selfish, but there is no time for me.” And a poignant comment: “This article made me remember that there must be time for “self” but I am not finding it.  I am mentally and emotionally exhausted and nobody seems to care” There is no one answer.  It’s different for those in a committed partnership, compared to sing...